What To Do If You Lose Your Registration Number For a Downloadable Game?
I ran into a problem the other day with some downloadable software I'd purchased many months ago. The computer on which I'd installed it (my wife's old system) finally went to the great network closet in the sky, taking the hard drive with it. We'd previously pulled almost all information and licenses (and serial numbers, etc) from her old system, but we'd missed that one.

I hunted through my emails, and couldn't find one that had a registration number or license number.

I didn't feel like digging through my credit card bills, so I just emailed the company that had handled the transaction. "Look," I told them. "I don't have the license number, and I'm not entirely sure when I bought it --- I think it was around October." I explained about the dead computer, and I told them the name that was on the credit card I used. That was it.

The next day, they happily sent me the license number to use to install the software on the new machine. We got it installed on the new machine, no problem. Total turnaround time was less than 24 hours.

Yeah, there are some serious concerns about what happens if the company supporting the game (or software) goes out of business --- will your game be disabled and no longer playable? But by comparison... I couldn't find my CD-key for a retail game I'd purchased some months ago. Until I found it again, I was pretty much S.O.L. I prefer the way things worked with the downloadable software on the dead computer.

Labels: Indie Evangelism

- posted by The Rampant Coyote @ 8:24 PM (Permalink)